Advance powers customer contact
Intelligent action lists
From an action list, the repairer would have a list of customers they need to contact – they can select a range of predefined options within the Advance system to record the attempted contact. Once done the information is then sent to Activeweb and all actions are recorded.
Booking diary and capacity planning
The Advance booking diary gives a complete visibility of bookings laid out within a simple day-diary format, providing a clear view of your available resources on any given day. The booking diary also allows bookings for internal information and estimators’ appointments for on-site or mobile estimates.
Speedy Claim Entry Wizard
To make the booking as fast as possible, Advance has been designed with ease of use and speed in mind. Claim Entry Wizard functionalities, including instant search and automatic population, help to streamline tasks while both maintaining total accuracy and also supporting the customer experience.
Courtesy car bookings
To help manage courtesy car bookings, the Advance intuitive courtesy car booking system takes full control over your fleet of vehicles or virtual fleets via the Advance Fleet Management Interfaces. Advance auditing takes care of historic bookings allowing quick referencing to bookings against penalty notices.