A vehicle damage appraisal inspection of the vehicle is conducted by an estimator. The results of the inspection are documented, photos of the vehicle are taken, and the information is passed on to the insurance company and / or provided to the customer depending on whether the vehicle is roadworthy, legal or based on customer preference. Many bodyshops will use online estimating systems such as Audatex to provide detailed estimates on repairs.
Once the insurer and the policyholder provide authorisation to repair the vehicle, all parts can be ordered as required for the repair and the repair is scheduled into the bodyshop’s management system through a priority loading system to ensure that the repair is completed in the shortest possible time. Once all the necessary parts for repair are received, work can begin. Prompt approvals are crucial here to ensure key-to-key time is kept to a minimum.