Activeweb powers deployment to bodyshop
Real time view of network capacity
Activeweb provides a real time view of Repair Network Capacity loading; which gives the claims handler the information they need to make a quick decision on where to allocate the repair to avoid delay.
The use of Activeweb allows a warm handover to the repairer, facilitating a real-time data transfer from the insurer system directly into the bodyshop management system. Activeweb seamlessly transfers the FNOL information to the repairer and this is usually the start of the key milestones to measure key-to-key.
Electronic FNOL Deployment
Electronic Claim Deployment allows the insurance company to automatically deploy claims to repairers within their network. Using e-FNOL functionality the FNOL captured by the claims team can be transfereed in real time from the insurance system to the bodyshop directly into the bodyshop management system; ensuring all information relating to the claim is transferred quickly and accurately
Electronic deployment by ActiveWeb also means that Cycle Time is mapped more accurately as ActiveWeb knows when the claim was taken at FNOL, when it was entered into the repairers system and every step from then on.
ActiveWeb is also able to provide a solution to group repairer businesses who operate a central claims policy. Through intergration with Advance Central, ActiveWeb has the ability to deploy into a central group and then following receipt of the claim it can be allocated within the business according to their group capacity. This allows the Repairer Groups to provide an enhanced service to the Insurer without requiring any change on the Insurer system at all.
Live progress management
Once a notification has been deployed, ActiveWeb tracks it on a live basis across all stakeholder systems. Any changes that happen to the claim within any stakeholders system are automatically reflected in ActiveWeb. All the information is brought together into a single, unified history for the entire claim so it can be viewed by any authorised party.