Performance reporting

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Throughout the repair and claims process Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are key to ensure the customer service delivered. Pinetree products provide powerful tools to allow you to maximise your performance reporting capability.

How our products help

Advance powers bodyshop performance reporting

Comprehensive reporting suite
Advance empowers busy bodyshop managers with their decision-making through powerful real-time reporting and MI. Its comprehensive suite of reporting tools gives you access to unparalleled levels of visibility and control. The powerful customisable reporting allows you to view a real-time view of business health including: vehicles in progress, average repair costings, cycle times, parts, paint and materials usage, service level monitoring, employee efficiency and much more.

Activeweb powers repair network performance reporting

Activeweb powers repair network performance reporting

Powerful network management
Through integration with the bodyshop management system Activeweb provides comprehensive KPI reporting allowing you to measure and analysis network performance proactively. The system provides comprehensive detail on SLA performance, Cycle Time and financial analysis. Activeweb's performance reporting provides an easy summary of repairer performance against various KPI metrics and provides a comprehensive summary report to allow effective network management.

SLA exception reporting
Measure and analyse SLA’s by exception across a whole range of milestones including assigning responsibility; letting people focus effort where required