Activeweb powers repair progress updates
Activeweb has an agreed set of standard hashtags and this will trigger into Activeweb a set of standard activities – giving the WP consistent messaging and also allowing them to see any delays and their reasons (e.g. parts delayed, customer choice). This consistency in messaging helps with exception reporting and management – allowing a quick view of the flagged exception for the WP.
Live claim progress visibility
The real power of Activeweb comes from having a complete, consolidated and standardised history available to all authorised parties. Through integration with bodyshop management systems Activeweb provides the claim handler access to full claim history available with data from all parties by simply entering the claim reference or registration.
With the entire claim and repair information available via Activeweb, the claims handler can immediately see everything that has been done so far: the repair progress, the planned completion date, and the details of the courtesy car or replacement vehicle – in real time!
Not only does this reduce unnecessary administrative time and cost for data collection, phone calls and emails, it also enhances customer experience. With the help of Activeweb the policyholder questions can be answered quickly and accurately, offering powerful benefits to the insurer.
Repair status tracker
Keep your customers up to date with the Advance repair status portal. Through the Repair Status portal the policyholder can view the live progress of their vehicle: the portal allows two-way interaction between you and the customer to reduce incoming calls to you and the work provider and to support customer care.
To ensure your policyholders have a consistent experience with your brand, the Activeweb portal can be fully customised to your brand. Pinetree offers seamless white labelling for insurer, repairer and work provider clients, ensuring your brand comes first.
Activeweb provides SMS messaging functionality which enables insurers to proactively update the policyholder on key stages during the claims process. This can be bespoke or scripted text responses to ensure consistency. All information and exchanges are recorded within Activeweb and Advance, offering a consolidated history to support effective customer service.